Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients
– Sir Richard Branson
The manager-employee relationship presents an inherently rich, but constantly underleveraged, opportunity for inspiring transformational development throughout the organisation. Meaningful manager-employee interaction has become an unintended casualty of the inordinate number of demands on the time of chronically overwhelmed managers. Unlocking the potential power in the employee-manager relationship does not add to this burden, but fundamentally transforms how the manager engages his/her team through day-to-day interactions.
Black Antelope Coaching has developed a training curriculum, rooted in BA-Active coaching techniques, that works to fundamentally reconstruct the relationship between a manager and his/her team. The manager does not serve as a formal coach, but rather s/he uses the techniques to help employees see themselves as fully resourceful in meeting the demands of the business. Managers learn to shift modes from command and control to one that enables them to successfully elicit the talent potential inherent in each of his or her team members.
– Sir Richard Branson